Welcome to The Sheepskin Hut - EXCHANGE POSTAGE AND RETURNS

 Exchange Postage & Return Policy

 Returns

We will provide a new or repaired item if you return the goods (not worn or damaged) for any items that were received damaged or not as ordered within 30 days of receipt. For quick turnaround,  please send photographs of receipt and damaged goods by email.

Natural marks in sheepskin which may rarely occur and be present are not considered to be faulty, and will not be replaced or exchanged. Loose wool or loose "fluff" may be present for the first few days of your boots, however this will subside with wear after a few days. This does not represent a faulty pair of boots.

In all cases you must consult with us before sending the items back. Should you send the items back to us without prior contact and authorization, they will not be accepted and you will be subjected to shipping costs to have them sent back to you.

Exchanges

We will accept exchanges for a different size or colour however all shipping costs are under the responsibility of the buyer. You will be required to ship the products back in the condition they were sent, unworn and undamaged with original labels on. All shipping costs are the responsibility of the buyer. Should the products be received damaged, worn or not in the condition sent, as mentioned, an exchange will be refused. We strongly advise to use a traceable method of shipment as we will not be responsible for claims of items lost or damaged in transit, and your exchange will regrettably be denied. (Please note that shipping cost are non refundable).

Exchange processing time may take up to 4 weeks in peak season.

IN ALL CASES, please contact us before shipping at mail@sheepskinhut.com.au or via www.sheepskinhut.com.au

 Shipping within Australia

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense and we will not be responsible for lost parcels.

Delivery times approx 5 working days.

We have aligned ourselves with Australia Post.